Refund policy

Refund & Return Policy

Every RootedNomad piece — prints, apparel, and digital downloads — is produced specifically for you through our print-on-demand partners (Printful, Printify, Gelato, Creativehub, and Printswell) once you place your order. Because nothing is pre-made or held in stock, we're not able to accept returns or exchanges for buyer's remorse, or for items ordered in the wrong size or color. Please check the size chart and product details carefully before ordering.

Customers in the European Union: The no-returns rule above does not apply to orders delivered to an EU country. To cancel, email us any time before your order ships. You can return any physical item within 14 days of delivery for a full refund, with return shipping at no cost to you. To start a return, email rootednomad@rootednomad6.com with your order number. Digital downloads can't be returned once the download has started.

Damaged, defective, or misprinted items: If your item arrives damaged, defective, or misprinted, contact us at rootednomad@rootednomad6.com within 30 days of the delivery date with your order number and a photo of the issue. We'll arrange a free reshipment or a full refund at no cost to you.

Digital downloads: Digital products (such as wallpaper downloads) are non-refundable once downloaded. If your download link doesn't work or the file is corrupted, contact us and we'll resolve it.

Lost packages: If tracking shows your package as lost in transit, contact us within 30 days of the expected delivery date and we'll arrange a replacement or refund.

How to reach us: Email rootednomad@rootednomad6.com with your order number and details. We aim to respond within 1–2 business days.